30 days cancellation
Returns and Refunds
14 days return
5 business days refund
Before the goods are shipped, you can cancel items or orders within 30 days from order placement. If the goods are shipped, cancellation is conditional and covered by return policy.
Criteria for Accepting Returns
Ecofans promises to provide you with a “14-day Unconditional Returns Service” within 14 days after the receipt of your purchase (as determined by the date of signing for the purchase). You can return the products purchased at Ecofans for any reason or without any condition within 14 days of receiving your purchase (specific marketing events are subject to related terms and conditions). Unless there is product quality problem, all products are allowed return, but no exchange.
Returns for any reason or without any condition are limited to the following circumstances:
The color, design model and materials of product are not consistent with the description on the website
The product is purchased in the wrong size or doesn’t fit
There is any problem in the delivery process
You dislike the product
You purchase a wrong product
You receive a product flawed or with any quality defects (Such product may be returned only in accordance with the return procedure for defective products and will subject to additional limitations.)
For some specific offers / promotion events, a full return & refund is required for the orders purchased during the event. You have to return all the discounted products of the purchase, partial return & refund will not be accepted.
Please make sure that the item for returning is in a condition that it can be sold again and that the original package is intact.
No damage or stains on the products
Product remains unworn, unused and unwashed
All Product tags present
All original tags attached
In Resell-able condition
Due to hygiene concerns, we do not accept returns or perform exchanges for consumable products e.g soap.
If there is any free gift in the order and you cannot fulfill the original order requirements of receiving free gift after making returns, it must be sent together with the order for the return and refund process. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount. No refund or exchange for free gift and redemption items.
1. Return Criteria
Please make sure that your order meets above Criteria for Accepting Returns.
2. Return Delivery Charge
Unless the product is flawed or any quality defected, you will need to pay for all fees and duty for returning goods.
3. Return Procedure
- Please contact us for any return request through customer portal or firstname.lastname@example.org .
- Once we accept your return request, our customer service will send a "Return Request Confirmation email" which stated the item you requested to return and the total refund amount (the "Email") together with return shipping label.
- Please print out the Email, pack and seal with your return item securely in an undamaged bag together. Please do not pack your return products in the original packing bag to prevent losing the products during shipping.
- Once we receive the returned products and determine that they satisfy return conditions, the refund will be credit back to your account (refunded on your original payment
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at email@example.com.
- Once we receive the returned products and determine that they meet the return criteria, we will credit back the refund to your credit card account within 5 business days.
- If the return item does not meet the above return criteria, we deduct a flat USD20 to cover the freight and handling incurred.
- The refund amount is subject to the actual payment amount.
- The actual refund date is based on the bank or online payment platform processing cycle.
- If there is any free gift in the order and you cannot fulfill the original order requirements of receiving free gift(s) after making returns, it must be return together with the order for refund. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount.
- If your order cannot fulfill the original order requirements of applying the coupon code after making return, the total value of the coupon code will be deducted from the refund. Once the order is refunded, the relevant coupon code cannot be used again.
Reasons for Unacceptable Returns/Exchange
Under the following circumstances, we will not be able to process your returns:
Products not meeting the criteria for “14-day Unconditional Returns”
Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated
Products with loose threads or cracking due to external scratches by hard objects, or internal wear and tear
Damaged products due to use for longer than service life
Products with color fading due to display
Products with unclean appearance
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will arrange the goods to be collected / swapped over at our expense..
For other details, please see Terms of Service
For any disputes, Obook Trading Limited reserves the right of final decisions.